1, Why is standby time of Dynaphone much shorter than that of GSM mobile phone?
At present, because WiFi phones just started recently with a large number of power consumption. Presently the power consumption of the similar products is larger. According to the proportion of the battery capacity, the standby time of our products is relatively better.
2, What is the scope for free calls of Dynaphone under an AP coverage?
Dialing distance of Dynaphone is closely related to the AP strength, network environment, and geography environment. Normally outdoor dialing distance is more than 400 meters, indoor dialing distance is about 50 meters.
3, Does Dynaphone support software upgrade?
Yes. Dynaphone support automatic upgrade; you can choose the menu “firmware upgrade” to automatically upgrade your phone to the latest software version.
4, Why can’t Dynaphone be upgraded?
The software of your Dynaphone is already the latest version, or the IP address of your upgrade server is not correct, please check the upgrade address.
5, How is the call quality of Dynaphone?
The call quality is related to the environmental conditions of use. Dynaphone has AEC(Acoustic Echo Cancellation), JB(Jitter Buffer), CNG(Comfort Noise Generation) and other optimization function. As a terminal, Dynaphone can provide a reliable call quality for you.
6, How long will be for Dynaphone charge?
Power off: 2 hours ; Power on: 3 hours.
7, Why can’t power on the phone when pressing the power button?
First make sure your phone battery is installed and has power, moreover you should press the power button for more than 2 seconds, and then the phone will be powered on/off.
8, Why can’t I power on the phone after installing the battery and pressing the power button for more than 2 seconds?
You just plug in the power or just install the battery. Dynaphone takes a few seconds of loading time, please wait a second and then start operation.
9, How to check the state of charge when Dynaphone is power off?
A10 has no indication for charging when it’s power off. When charging is completed, the keyboard light lights; A20, A50, A60, E10: you can press any key to light up the LCD, the icon on the top right of the LCD will show the charging process.
When charging is completed, the icon will stop rolling.
10, How to check the state of charge when Dynaphone is power on?
When the phone is power on and start to charge, the icon on the top right of LCD will show rolling. After the
11, What does “settings needed” on the standby interface mean when Dynaphone is power on?
When Dynaphone first used, you should set wireless network settings (i.e. “WLAN Settings” in Dynaphone ) and operation server settings (i.e. “VOIP settings” in Dynaphone). The Dynaphone will show “settings needed” unless the VOIP settings are set.
12, What does “WLAN Search” on the standby interface mean?
This tip means Dynaphone is searching wireless network. If Dynaphone display the tip for a long time, it may be the following reasons:
A wireless network is not connected;
B wireless coverage is not ready;
C wireless signal is not good;
D WLAN setup password is set incorrectly, the encryption method is not correct;
E The text or hex mode for WLAN setting password is incorrect.
13, What does “Getting IP” menu on standby interface mean?
This tip means Dynaphone is getting IP. If Dynaphone display this tip for a long time, reasons may be as follows:
A starting internet protocol failed;
B DHCP automatically obtaining IP address failed;
C when the AP encryption is set, the configuration of client must be error;
D server is down.
14, What does tip "not ready yet" on the Dynaphone standby interface mean?
This tip may be caused by the following reasons:
A network has problems;
B LAN NAT traversal has problems;
C DNS has problems.
15, What does tip "search SIP server" on the Dynaphone standby interface mean?
Dynaphone is resolving SIP server domain name.
16, What does tip "Resistration Timeout" on the Dynaphone standby interface mean?
The reason may be the SIP server you are using is temporarily unavailable, or the current network is busy .
17, What does tip "Resistration failed" on the Dynaphone standby interface mean?
The reason may be the VOIP settings aren’t correct or the number does not exist, please check whether your user name, password and SIP server address and other settings are correct.
18, Does Dynaphone support keypad lock feature? How to use?
Yes. At standby press the * key interface, then the # key to activate the keyboard lock; keypad lock is activated, the same operation can be unlocked.
19, Are all keys of the WiFi phone not available after the keypad locks?
In the case of no coming calls they are not available; when there is coming call, answer key and end key is still available, you can choose to answer or reject the call.
20, How do I know the keyboard lock is already started?
After keypad lock is started, there will be a lock icon on the standby interface; if you press any key of the phone, the phone will show a tip “please unlock”.
21, What does tip "unknown number" mean when you call a number?
The number you are calling does not exist.
26, Can we operate other features during a call?
Yes, during a call, you can press the left function key to enter “options”, including hold, mute, transfer, new call; you can also enter the main menu from here for all the functions.
27, Can Dynaphone support the secondary dialing?
Yes, all our products support the secondary dialing, which is a major feature of our Dynaphone.
28, Can Dynaphone support call transfer?
Yes, but operators need to support this service.
22, What does tip "call failed" mean when you call a number?
The number you are calling can not be connected; the reason may be other’s network is not good.
23, What does tip "callee isn’t online" mean when you call a number?
The number you are calling is not in use.
24, What does tip "no response" mean when you call a number?
Your current network is busy, please try again later.
25, Why does Dynaphone power off automatically sometimes?
When the battery is low, Dynaphone will automatically power off to protect internal procedures.
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